Player Protection

Responsible Gaming
at 18jll

At 18jll, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming program gives every Filipino player the tools, resources, and support needed to keep their experience enjoyable — and to step back when it stops being so.

21+ Age Restriction in Effect — Philippine Law Requires Players to be at Least 21 Years Old
Our Commitment

Gaming Should Always Be a Choice, Not a Compulsion

18jll is fully committed to providing a safe, transparent, and responsible gaming environment for all players across the Philippines — from Manila to Cebu, Davao to Quezon City. We operate under the regulatory framework of PAGCOR and take our obligations to player protection seriously. Responsible gaming is not a checkbox for us — it is a core part of how 18jll operates every single day.

21+ Minimum Age Requirement Under Philippine Law
24/7 Player Support Available Philippine Standard Time
5+ Player-Controlled Limit and Self-Exclusion Tools
PAGCOR Regulated and Compliant with Philippine Gaming Laws
Player Tools

Tools Designed to Keep You in Control

18jll gives every registered player access to a full suite of responsible gaming controls, available directly from your account dashboard. These tools are free to use, take effect quickly, and are designed for Filipino players who want to enjoy 18jll on their own terms.

Deposit Limits

Set a daily, weekly, or monthly cap on how much PHP you can deposit into your 18jll account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a mandatory 24-hour cooling-off period.

Loss Limits

Define the maximum amount you are comfortable losing within a set time frame. When your net losses reach your chosen threshold, 18jll will automatically restrict further wagering for the remainder of that period. This helps you stay within your personal budget and avoid chasing losses.

Session Time Limits

Limit how long you can play in a single gaming session. You can set reminders at regular intervals — say, every 30 or 60 minutes — so you stay aware of how much time you have spent playing. When your session limit is reached, 18jll logs you out automatically.

Reality Check Reminders

Enable periodic pop-up notifications that show you your current session duration, total amount wagered, and net win or loss figures. These reminders are displayed on-screen during active gameplay and are designed to help you make informed, level-headed decisions rather than playing on autopilot.

Cooling-Off Period

Need a short break? A cooling-off period lets you temporarily suspend your 18jll account for a defined period — 24 hours, 7 days, or 30 days. During this time, your account is inaccessible for wagering. You can still request withdrawal of any existing balance. The cool-off activates immediately.

Self-Exclusion

For players who need a longer-term break, 18jll offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion immediately blocks all access to your account and prevents re-registration. This is our most serious responsible gaming tool, and our support team is always available to help you through the process.

Self-Exclusion

How to Self-Exclude from 18jll

Self-exclusion is a powerful tool for anyone who feels that their gambling is becoming a problem. At 18jll, we make this process straightforward and stigma-free. Our support team handles all self-exclusion requests with full confidentiality and respect.

Once your self-exclusion is active, 18jll will also take reasonable steps to ensure that you do not receive marketing communications during the exclusion period. Any winnings accumulated during an active self-exclusion period may be subject to forfeiture in accordance with our Terms and Conditions.

Step-by-Step: Requesting Self-Exclusion

01

Log in to Your 18jll Account

Access your account via the 18jll Login page and navigate to your Account Settings dashboard.

02

Go to Responsible Gaming Settings

Find the "Responsible Gaming" section within your account settings. All limit and exclusion tools are grouped here.

03

Choose Your Exclusion Duration

Select from 6 months, 1 year, 3 years, or permanent self-exclusion based on your personal situation.

04

Confirm Your Request

Review the terms of your exclusion, confirm your identity, and submit. Your account access is restricted immediately.

05

Contact Support for Assistance

If you need help at any step, our support team is available 24/7. Email us at [email protected] and we will handle your request personally.

Know the Signs

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of income, age, or background. Recognizing the warning signs early is the first step toward getting help. If any of the following apply to you or someone you know, we encourage you to reach out.

Chasing Losses

Continuing to play or increasing bet sizes to try to win back money that has already been lost.

Hiding Your Gambling

Lying to family members or friends about the amount of time or money spent on gambling activities.

Financial Strain

Borrowing money, selling belongings, or neglecting bills and basic needs in order to fund gambling.

Emotional Dependence

Gambling to escape stress, anxiety, depression, or loneliness rather than for entertainment.

Inability to Stop

Repeated unsuccessful attempts to cut down, control, or stop gambling despite wanting to do so.

Neglecting Responsibilities

Missing work, skipping family time in Manila or Cebu gatherings, or neglecting personal relationships due to gambling.

If you recognize these signs in yourself or a loved one, please use our self-exclusion tools or contact our support team immediately at [email protected]. You are not alone, and help is available.

Account Controls

Managing Your Play at 18jll

All responsible gaming controls at 18jll are accessible with just a few taps from your account settings. Here is a quick overview of what you can manage directly:

Deposit Limit Controls

Set daily, weekly, or monthly PHP deposit caps. Immediate effect when reducing limits.

Wager and Loss Limits

Cap your total bets or losses over any time period to stay within your personal budget.

Session Time Management

Set maximum session lengths and receive in-game reminders to take regular breaks.

Marketing Opt-Out

Opt out of all promotional emails, SMS, and push notifications at any time from your preferences.

Account Closure

Permanently close your 18jll account at any time. Contact support to initiate this process.

External Support

Philippine Responsible Gaming Resources

18jll encourages players who may be experiencing gambling-related difficulties to seek professional support. The following organizations provide confidential assistance to Filipino players and their families:

PAGCOR Responsible Gaming

The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a dedicated responsible gaming program for all Filipino players. PAGCOR's program includes a voluntary exclusion system (VES) that applies across all PAGCOR-licensed venues and platforms in the Philippines. Players may register for the PAGCOR VES by contacting PAGCOR directly through their official channels.

National Council for Mental Health (NCMH)

The NCMH provides mental health services and counseling for Filipinos dealing with behavioral addictions, including problem gambling. Their 24-hour hotline is available to anyone in the Philippines who needs immediate mental health support. Contact details are available through official Philippine government health channels.

Gamblers Anonymous Philippines

Gamblers Anonymous (GA) operates support groups for people with gambling problems across major Philippine cities including Manila, Cebu, and Davao. GA meetings are free, confidential, and open to anyone — you do not need to identify yourself by name to attend. Visit their official Philippine chapter for meeting schedules.

Common Questions

Responsible Gaming FAQ

Under Philippine law and PAGCOR regulations, the minimum legal age for participation in casino-style gambling is 21 years old. This is higher than the general legal age of majority (18) specifically because of the potential risks associated with casino gaming. 18jll strictly enforces this requirement through our KYC and identity verification process. Any account found to belong to a person under 21 will be closed immediately and any deposits returned. No exceptions are made.

Self-exclusion at 18jll takes effect immediately upon confirmation of your request. Once submitted, your account access is blocked within minutes and you will be logged out of any active sessions. You will also be removed from all marketing communications within 48 hours. During the exclusion period, you will not be able to create a new account using the same personal details. To request self-exclusion, go to your Account Settings or contact our support team at [email protected].

Yes. Any existing balance in your 18jll account at the time of self-exclusion is eligible for withdrawal, subject to our standard withdrawal verification process. You will not be able to place any new bets or make deposits during the exclusion period, but your funds remain yours. Please contact our support team to initiate a withdrawal during a self-exclusion period, as normal in-platform navigation will be restricted.

Yes. If you are concerned about a family member or someone close to you who is using 18jll irresponsibly, you can contact our support team confidentially at [email protected]. While we are unable to share account information with third parties due to privacy regulations, we can provide guidance on the steps available and refer you to professional support organizations in the Philippines that specialize in helping families affected by problem gambling.

18jll handles all responsible gaming requests and data with strict confidentiality. Your self-exclusion status, limit settings, and any support interactions are treated as sensitive personal information under our Privacy Policy. We do not share this data with third parties for commercial purposes. In cases where regulatory reporting to PAGCOR is required by law, we comply — but only to the extent mandated by Philippine gaming regulations. You can read more about how we handle your data in our Privacy Policy.

Currently, 18jll's limit tools apply account-wide across all games — including live casino, slots, bingo, and sports betting. This means a single deposit limit or loss limit covers your total activity on the platform, regardless of which game type you play. We believe account-wide limits are the most effective approach because they give you a clear, unified picture of your total gaming spend rather than managing separate budgets per game category.
Play Smart

Enjoy 18jll — on Your Terms

Responsible gaming starts with awareness and the right tools. 18jll is here to make sure every Filipino player can enjoy our platform safely, confidently, and always within their own limits. Explore our games knowing your wellbeing comes first.

Explore 18jll Casino Access Your Account

21+ Only. Gambling is only available to persons aged 21 years or older. 18jll supports responsible gaming. If gambling is affecting your life, please use our self-exclusion tools or contact us at [email protected]. Play responsibly.